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By Hudson, Simon, author
Paperback. English.
Published Oxford: Goodfellow Publishers, [2013]
The 'whys' and 'hows' of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and...

By Nickson, Dennis, author
Paperback. English.
Published London: Routledge, 2013
Second edition
This title takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management...

By Youell, Ray
Paperback. English.
Published [Llanrhystud?]: Travel and Tourism, 2010
3rd ed

By Gerba, Jeralyn, author
Paperback. English.
Published South Yarra: Explore Australia, 2019
The travel editors at Fathom have spent years gathering a treasure trove of recommendations and stories from a network of interesting people who travel...

By Smith, Daniel, 1976-
Paperback. English.
Published London: Quercus, 2012
Ever wondered what it takes to get into Fort Knox? Would you dare to visit Three Mile Island? This guide book takes a look at 100 places around the world...

By Malkin, Russ
Paperback. English.
Published London: Bantam, 2011
In 'Big Earth' Russ Malkin talks us through his favourite trips and destinations, so we can set off and explore this incredible world for ourselves. Although...

By Sawday, Alastair, author
Paperback. English.
Published London: Abacus, 2018
Campaigner, publisher, and wanderer Alastair Sawday has spent his life travelling. En route he has unearthed a multitude of stories - stories of people...

By Cook, Thomas H., author
Paperback. English.
Published London: Quercus, 2018
Thomas Cook has always been drawn to dark places, for the powerful emotions they evoke and for what we can learn from them. These lessons are often unexpected...

By Bayard, Pierre, 1954- author
Hardback. English.
Published New York: Bloomsbury, 2016
Pierre Bayard takes readers on a trip around the world, giving us essential guidance on how to talk about all those fantastic places we've never been....

By Fleming, Fergus, 1959-
Hardback. English.
Published London: Atlantic, 2011
A fascinating anthology of extracts from the journals and writings of travellers, explorers and adventurers throughout history, this title takes the reader...
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