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A program manager's guide for program improvement in ongoing psychological health and traumatic brain injury programs

A program manager's guide for program improvement in ongoing psychological health and traumatic brain injury programs

Ryan, Gery Wayne, author; Adamson, David M., author; Weinick, Robin M., author; Farmer, Carrie M., author

Between 2001 and 2011, the U.S. Department of Defense has implemented numerous programs to support service members and their families in coping with the stressors from a decade of the longstanding conflicts in Iraq and Afghanistan. These programs, which address both psychological health and traumatic brain injury (TBI), number in the hundreds and vary in their size, scope, and target population. To ensure that resources are wisely invested and maximize the benefits of such programs, RAND developed a tool to help assess program performance, consider options for improvement, implement solutions, then assess whether the changes worked, with the intention of helping those responsible for managing or implementing programs to conduct assessments of how well the program is performing and to implement solutions for improving performance. Specifically, the tool is intended to provide practical guidance in program improvement and continuous quality improvement for all programs

eBook, Paperback, Electronic resource, Book. English. Electronic books.
Published Santa Monica, CA : Rand Corporation 2014

This resource is available electronically from the following locations


Statement of responsibility: Gery W. Ryan, Carrie M. Farmer, David M. Adamson, Robin M. Weinick
ISBN: 0833084844, 9780833080523, 9780833084842
Note: "RAND Corporation research report series."--Web page (PDF).
Note: "Prepared for the Office of the Secretary of Defense and the Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury."
Note: "National Defense Research Institute."
Note: "RR-487/4-OSD."--Page 4 of printed paper wrapper.
Note: "Approved for public release; distribution unlimited."
Note: Print version record (viewed March 31, 2014).
Note: Includes bibliographical references (pages 39-42).
Physical Description: 1 online resource (xiii, 42 pages) : illustrations.
Series: RAND toolkit ; v.4
Subject: Mental health services Evaluation.; PSYCHOLOGY Psychopathology Depression.; Brain Wounds and injuries Treatment Evaluation.; Medical care United States Evaluation.; Quality assurance Management.; Quality Improvement.; Program Evaluation.; Brain Injuries therapy.; Health services administration United States.; Mental Health Services.
Alternative Title: RAND toolkit
Series Title: RAND toolkit ; v.4.
Local note: JSTOR Books at JSTOR Open Access


  1. Introduction
  2. Assessing Whether a Program Is Working Well
  3. Identifying Problems in Programs That Are Not Working Well
  4. Identifying Potential Solutions, Selecting Among Them, and Determining Whether They Are Working
  5. Next Steps and Conclusions
  6. Appendix A: Program Worksheet for Assessing Performance
  7. Appendix B: Formal Program Evaluation.