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Interviewing techniques for managers

Interviewing techniques for managers

Thompson, Carolyn B

eBook, Electronic resource, Book. English. Electronic books.
Published New York: McGraw-Hill, ©2002

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Available at Sheppard-Worlock Library.

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Details

Statement of responsibility: Carolyn B. Thompson
ISBN: 0071391312, 007141679X, 9780071391313, 9780071416795
Note: Includes index.
Note: Print version record.
Physical Description: 1 online resource (xii, 221 pages) : illustrations.
Series: Briefcase book
Subject: BUSINESS & ECONOMICS Human Resources & Personnel Management.; BUSINESS & ECONOMICS Workplace Culture.; Employment interviewing.; Interviewing.
Series Title: Briefcase book.
Local note: eBooks on EBSCOhost All EBSCO eBooks

Contents

  1. Copyright
  2. Contents
  3. Preface
  4. 1 Why Am I Interviewing?
  5. Behavioral Interviewing
  6. Interviewing: It's Not Just Asking Questions
  7. Skills for Successful Interviews
  8. Steps in Any Interview
  9. Manager's Checklist for Chapter 1
  10. 2 How Can I Connect with the Person I 'm Interviewing?
  11. How to Use the Platinum Rule
  12. Discover Your Communication Style
  13. Recognizing Communication Styles and Modifying to Adapt
  14. Caution: Contents Under Pressure!
  15. Planning to Modify Your Way of Communicating
  16. Planning to Gain Information from People Who Are Different from You
  17. Manager's Checklist for Chapter 2
  18. 3 What Questions Should I Ask -and How?What Types of Questions Should You Ask?
  19. How to Decide What Questions You'll Ask
  20. How Should You Ask the Questions?
  21. Manager's Checklist for Chapter 3
  22. 4 How Should I Plan for the Interview?
  23. Setting Objectives
  24. Determining and Setting the Environment
  25. Determining and Setting the Plan: Agenda and Methods
  26. Manager's Checklist for Chapter 4
  27. 5 How Should I Prepare for the Interview?
  28. Gathering Information Before the Interview
  29. What to Communicate in Advance to Prepare the Person
  30. Creating and Using the Interview Tools
  31. Legal Issues
  32. Putting It All TogetherManager's Checklist for Chapter 5
  33. 6 How Should I Begin and End the Interview?
  34. The Beginning: Gaining Attention and Creating Comfort
  35. The Ending: Gaining Commitment
  36. Manager's Checklist for Chapter 6
  37. 7 What Are They Saying ...and Conveying?
  38. Active Listening
  39. What Are You Listening For?
  40. Active Listening Behaviors
  41. Getting Rid of Barriers to Listening
  42. Manager's Checklist for Chapter 7
  43. 8 What if They Don't Act Like I Expect?
  44. Six Difficult Behaviors
  45. Behaviors, Possible Causes, and Your Response
  46. Figuring Out the Causes
  47. Avoiding Negative Emotions
  48. Manager's Checklist for Chapter 89 How Do I Use Technology Successfully?
  49. What's Different When Conducting Interviews Using Technology?
  50. Telephone, Conference Calls, and Videoconferencing
  51. Web
  52. E-mail and Instant Messaging
  53. Audio-and Videotaping
  54. Manager's Checklist for Chapter 9
  55. 10 How Do I Use the Information I've Gathered?
  56. Methods for Clarifying When You Need Additional Information After the Interview
  57. Making Decisions with the Information
  58. Communicating the Decision and Creating a Positive Feeling About Your Organization
  59. Continuously Improving Your Interviewing Skills

Back cover copy

Interview Strategies forAlwaysGetting the Information You Need

For managers, interviewing is about gathering useful information in every face-to-face encounter, from project planning meetings to client discussions to speaking with prospective employees.Interviewing Techniques for Managersshows you how to master every aspect of the interview process to ensure that you always get honest, helpful, and results-oriented answers. Look to this important addition to McGraw-Hill's Briefcase Books series for workplace-tested interviewing methods including:

When and how to ask the key questions

Tips for getting a difficult interview back on track

Techniques for telephone, e-mail, and other arms-length interviews

Separating fact from fiction when interviewing potential employees ... Solving workplace problems ... Uncovering how best to meet customer needs ... The ability to interview others is among the most valuable skills a manager can have.Interviewing Techniques for Managerswill help you end each interview with the information you need, by beginning each interview with a solid, results-oriented plan--and the know-how to execute that plan.

Briefcase Books,writtenspecificallyfor today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

Clear definitions of key terms, concepts, and jargon

Tactics and strategies for conducting smart interviews

Insider tips for always getting straight answers

Practical advice for minimizing interview mistakes

Warning signs of things going wrong during an interview

Stories and insights from the interviewing experiences of others

Specific procedures, tactics, and techniques for following this book's advice