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Designing for service: key issues and new directions

Designing for service: key issues and new directions

Sangiorgi, Daniela; Prendiville, Alison

Service design is the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. This book brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability

Paperback, Book. English.
Published London: Bloomsbury Academic, 2017

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  • GSA Library – One available in Online Resource

    Barcode Shelfmark Loan type Status
    Online Resource Online Resource Available
    189788 Lending Collection (Levels 0 & 1) 658.57/SAN Book (3 weeks) Overdue (was due back 26th March)

Details

Statement of responsibility: edited by Daniela Sangiorgi and Alison Prendiville
ISBN: 1474250122, 1474250165, 9781474250122, 9781474250160
Note: Includes bibliographical references
Physical Description: 258 pages : illustrations (black and white) ;
Subject: Business and Management.; Service industries.; Customer services.; Product design.; Service design : ethics